Can't Sign In or Missing Pages
Quick fixes for password trouble, sidebar items that are missing or greyed out, and data that looks wrong or fake.
Most sign-in and "where did my page go?" problems come down to one of three things: your password, your permissions, or the Demo mode toggle. Work through the fixes below in order.
Reset your password
The portal lives at app.mydose.ai — make sure that's where you're signing in. If you can get into the portal but want to change your password:
Open Account Settings
Open Account Settings in the portal.
Go to Security
Open Security.
Send the reset link
Select Send link to email, then follow the link that arrives in your inbox to set a new password.
Check your spam folder if the reset email doesn't arrive within a few minutes.
A sidebar item is missing or greyed out
Sidebar items are hidden or disabled based on your member permissions — if you can't see Orders Management or another page your teammate can, it's almost certainly a permissions setting, not a bug.
Ask a clinic owner or admin to review your role and permissions. See Roles & Permissions for what each permission controls.
Your data looks wrong or fake
If you're seeing patients or orders you don't recognize, check the Live / Demo toggle at the bottom of the sidebar. Demo mode fills the portal with sample data and shows a "Demo mode — data not saved" indicator — nothing you do there is saved.
Switch the toggle back to Live to see your clinic's real data. See Navigating the Portal for more on the sidebar and Demo mode.
Still stuck? An owner or admin on your team can confirm your account status and permissions from the portal.